Privacy and cookies

We use the information you provide to help with your enquiry, process your order and support your account.

Staging policy draft: final company details, retention periods and payment-provider details will be completed before launch.

Information we use

When you contact us or place an order, we may use your name, contact details, billing and delivery addresses, order details and correspondence. Account details are used to provide access to your orders. Technical information may be recorded to maintain the security and reliability of the shop.

Why we use it

We use order information to fulfil our contract with you, records needed for our legal obligations, and limited information needed for legitimate business purposes such as responding to enquiries and preventing misuse. We do not add you to marketing lists simply because you place an order.

Who receives it

Information may be shared with the service providers needed to host the website, process payments and deliver orders. They receive the information needed for those services. Payment-provider privacy information will be linked when payment services are connected.

Cookies

The shop uses essential cookies for basket contents, checkout sessions, account sign-in and security. Optional analytics or advertising cookies require an appropriate consent choice before being enabled. You can also manage cookies in your browser; blocking essential cookies may stop the basket or account area working correctly.

Your choices and rights

You can contact us to ask about your information and exercise the rights available under UK data protection law, including access, correction and, where applicable, deletion or objection. Some records must be retained to meet legal obligations. You can raise a concern with the Information Commissioner’s Office if you are unhappy with how your information is handled.

For privacy enquiries, email sales@skirtingboardsuk.co.uk.