Returns and refunds

If you need help with an order, please contact us so we can explain the next steps.

Staging policy draft: the business and return-address details will be completed before customer orders open.

Changing your mind

For eligible online consumer purchases, you can tell us you wish to cancel within 14 days of receiving your goods. You then have a further 14 days to return them. Email sales@skirtingboardsuk.co.uk with your name, order number, delivery address, the goods you wish to return and the date you received them.

Unless goods are faulty or we have agreed otherwise, you are responsible for the cost of returning them. Long boards may require a specialist carrier, so please obtain a return quotation before deciding. Please take reasonable care of the goods and pack them securely. A deduction may apply where handling beyond what is needed to inspect the goods has reduced their value.

Refunds

For an eligible cancellation, we refund the goods and the cost of our standard outbound delivery. Any additional amount paid for an enhanced delivery service is not included. We may wait until we receive the goods or evidence that they have been returned. Refunds are made through the original payment method within the applicable legal timeframe.

Custom-made goods

The change-of-mind cancellation right may not apply to goods made to your specification or clearly personalised. Where this applies, it will be made clear before you order. Choosing a standard catalogue size does not automatically remove your rights.

Faulty, damaged or incorrect goods

Contact us with your order number, a description of the issue and photographs where helpful. We will arrange an appropriate remedy in line with your statutory rights. Please do not cut, fit or dispose of affected goods before speaking to us where it is reasonable to wait.

Where to send returns

Contact our team for the correct return address and handling instructions before dispatching goods. This policy does not affect your statutory rights.